Good questions, straight answers

No. Sanara Health is an independent comparison platform, not a pharmacy or clinic. Consultations, prescribing decisions and dispensing all happen at the regulated UK online clinic you choose — its own GPhC pharmacy number and GMC/GPhC-registered clinicians are published on its own site so you can verify them on the official registers before you order.

A named, UK-registered prescriber employed by the clinic you choose — a doctor (GMC), independent pharmacist prescriber (GPhC) or nurse prescriber (NMC) — reviews every consultation. Prescriptions are never issued automatically from a questionnaire alone, and the prescriber may contact you for more information before making a decision.

Yes. Every clinic we compare must meet GPhC standards and MHRA requirements for genuine, licensed medicines. Look for the same safeguards you would expect from a high-street pharmacy: clinical assessment, identity verification where required, and pharmacist dispensing — all carried out by the clinic, not by Sanara.

Yes. The clinics we compare source prescription medicines through UK wholesale channels and dispense them through their own GPhC-registered pharmacy team — the same supply chain used by high-street chemists. A reputable clinic will not substitute a different medicine without telling you and getting your agreement.

Yes — and you should, before using any online pharmacy. Search the clinic's GPhC pharmacy number (usually shown in its site footer or About page) at pharmacyregulation.org. If a clinic will not show a verifiable GPhC number, do not use it.

No — and you should be cautious of any service that lets you. For prescription medicines, UK rules require a proper clinical assessment. You complete a confidential consultation on the clinic's own site, a registered prescriber reviews it (and may contact you), and treatment is only supplied if it is safe and appropriate for you.

If the clinic's prescriber decides a treatment is not appropriate, it will not be supplied, and a reputable clinic refunds any treatment fee you have paid. You will be advised on safer or more suitable next steps — which may include seeing your GP in person.

Pharmacy-only and prescription-only medicines must only be supplied when a clinician confirms they are safe and effective for you. The questionnaire covers your health history, current medicines, and symptoms — the same information a GP or pharmacist would need in person.

UK regulators require online pharmacies to verify who they are treating — similar to registering with a GP surgery. A clinic may verify your name, date of birth, and address automatically; if that fails, it will ask for photo ID and proof of address. You normally only complete this once, with the clinic you use.

No. Prescription consultations must be completed by the patient themselves. A prescription must be issued for a named individual who has been clinically assessed by the clinic. Pharmacy-only products for minor conditions may sometimes be ordered for a family member, but the person taking the medicine should complete the suitability questions where possible.

Sometimes a clinic needs extra clinical information — for example about your blood pressure, other medicines, or recent test results — before it can safely prescribe. You will normally receive a secure message through the clinic's own account system or by email. Reply within the timeframe it gives you, or your order may be cancelled and refunded.

With your consent, a clinic can share relevant information with your GP to support safe, joined-up care. A reputable clinic always asks before doing so, and you can usually give your GP's details during its own checkout if you would like them notified.

At most clinics, the clinical assessment is included in the programme price for prescription treatments, with no separate consultation fee on top. If you are not suitable, you are not charged for the medicine — check the specific clinic's terms before you start.

Good clinics show a neutral descriptor on card and bank statements — never a medicine name, condition, or "pharmacy" wording that reveals what you ordered. Your receipt and order details are held in the account you set up with the clinic you choose, not with Sanara.

No. Sanara never takes payment or holds your card details — it is a comparison platform, not a checkout. When you click through to a clinic and complete its assessment, payment is taken through that clinic's own secure, PCI-compliant payment partner. For prescription treatments, a reputable clinic authorises your card first and only charges it once its prescriber approves your order and it is dispatched.

This is set by the clinic you choose, not by Sanara. Typically your bank shows a temporary authorisation when you confirm your order, and the card is charged once the clinic's prescriber approves it and it is dispatched — not while your consultation is still under review. If your order is declined clinically, the charge is normally cancelled or refunded.

Most UK clinics accept major debit and credit cards through a secure payment provider. Saved card details, where offered, are stored by that payment processor — not by Sanara — using industry-standard encryption.

Yes. The clinic you order from sends an email confirmation when your order is placed and another when your treatment is dispatched, including tracking where applicable.

Repeat ordering is handled directly by the clinic you used for your original order — contact its support team with your previous order number. You will still confirm your medical details, and a prescriber reviews each supply where required by law.

This depends on the clinic's own checkout — typically only one promotional code can be applied per order. If several offers are available, choose the one that gives you the best value.

Prescription consultations must be completed online, on the clinic's own site, so your answers are recorded accurately and reviewed by a prescriber. Sanara's support team can help by email if you have trouble finding the right comparison or link.

Reputable clinics use stock rotation so medicines arrive with the longest possible expiry — typically at least six months for ongoing treatments unless a shorter date is unavoidable and clearly communicated.

Plain, unmarked outer packaging — no product names, logos, or condition labels on the box. Courier labels use a neutral sender name that does not reference the treatment. Courier tracking shows a neutral sender where possible. The clinic's own portal and order emails should not name your condition in subject lines.

Cutoffs are set by each clinic, but many dispatch same-day for orders approved before their afternoon cutoff, Monday to Friday. Orders approved after 3pm or at weekends dispatch the next working day. You'll receive tracking by email once the clinic dispatches your parcel.

Most clinics offer standard tracked delivery (typically 2–3 working days after dispatch, from £2.99) and express tracked (1–2 working days after dispatch, from £4.99) at checkout. Weekly weight-loss treatment doses are usually sent in cold-chain packaging. Check the specific clinic's delivery page for full details.

Prefer not to receive parcels at home? Many clinics let you select a local Post Office or parcel-shop collection point at checkout.

No. Reputable clinics use plain, unmarked outer packaging with no product names, logos, or condition labels on the box. Most tablet orders fit through a standard UK letterbox where size allows.

Most deliver to UK addresses including Northern Ireland, though this varies by clinic — some remote postcodes may take an extra day. UK-regulated online pharmacies do not ship prescription medicines outside the United Kingdom.

Yes, through the clinic you ordered from — once dispatched, you'll receive tracking details by email and in its own account area. Contact that clinic's support team if tracking shows no movement after the expected delivery window.

Check your tracking link first. If a parcel is lost or delayed beyond 7–10 working days from dispatch, contact the clinic's support team directly — they will investigate with the courier and arrange a redelivery or refund as appropriate.

This is managed by the clinic you're with, not by Sanara. Most monthly treatment plans can be paused or cancelled by contacting that clinic's support team before your next billing date, with no long-term contract. If a supply has already been dispensed, that specific charge usually cannot be refunded — but you will not be charged again after cancellation.

Generally no — most clinics run rolling monthly plans you can change or stop. Some offer better value on multi-month plans, so check the specific clinic's terms; you should never be locked in beyond a period you have already paid for.

Reputable clinics show the full programme price before dispatch, including whether delivery is included or charged separately at checkout. There should be no separate prescriber fees on top of the listed treatment price — check this on the clinic's own site before you order.

This varies by clinic, but payment for your next supply is typically taken a short time before dispatch — often around 48 hours — so treatment arrives before you run out. Contact the clinic's support team before that point if you need to pause or stop refills.

No. Once dispensed and dispatched, prescription medicines cannot be returned or reused — this is the same rule at high-street pharmacies and across UK online clinics.

Unopened, non-medicinal items from our shop may be returnable if unused and in resalable condition — see our Returns Policy for details. Opened food supplements cannot be returned for hygiene reasons.

Contact the clinic you ordered from as soon as possible, before you receive a dispatch confirmation. If your medicine has not yet been dispensed, a reputable clinic will cancel the order and release or refund the payment.

This depends on the clinic and your bank, but approved refunds are typically returned to your original payment method within 3–5 working days. If a prescriber declines your consultation, the refund is usually processed as soon as that decision is made.

Your consultation and health information stay with the regulated clinic you choose, protected under UK GDPR. Sanara never receives them. Sharing with your GP is optional and only with your consent — arranged with the clinic, not with us. Our own Privacy Policy explains the limited browsing and analytics data Sanara collects as a comparison platform.

A discreet clinic uses a neutral subject line — your condition is not named in the subject or email preview. Order confirmations come from the clinic’s own support address — Sanara does not send order emails.

Patient accounts are set up directly with the clinic you choose, as part of its own checkout process — Sanara does not hold patient accounts or health records. Contact that clinic's support team if you need help with your login.

Check the dispatch email from the clinic you ordered from for tracking updates. For a manual status update, contact that clinic's support team with your order number and date of birth for verification.

Password and login controls are managed by the clinic you registered with, not by Sanara. Contact that clinic's patient support team and they will verify your identity before sharing any account-access update.

Email the support team of the clinic you registered with to request account closure. They retain medical records for the period required by pharmacy and healthcare law.

Yes — payment details are processed by each clinic's own PCI-compliant payment partner. Sanara never sees or stores your card details, and reputable clinics do not store full card numbers on their own servers either.

Weekly weight-loss treatment plans typically start from around £115 per month for starter doses, with dual-action pathways from around £149 per month at the clinics we compare. All-inclusive pricing usually covers clinical review, supplies, and delivery, but always confirm current pricing on the clinic's own site. See our weight-loss treatment page for every dose tier we track.

Short-acting on-demand tablets typically start from around £0.79 per tablet, daily tablets from around £0.93, and pharmacy-only options from around £4.60 — prices vary by clinic and are confirmed after assessment. See our men's health page for full comparisons.

Daily oral tablets typically start from around £0.36 per tablet, combined topical spray from around £21 per month, and complete oral-plus-topical plans from around £37 per month at the clinics we compare. Results are typically assessed at 3–6 months.

No. Supplements in our shop are food supplements, not prescription-only medicines, so they can be bought directly without a consultation. They are not a substitute for medical advice or prescribed treatment.

Sanara is a comparison platform, not an NHS service, pharmacy or emergency provider — and neither are most of the private online clinics we compare. For urgent medical help call 111; for emergencies call 999. Many clinics can work alongside your NHS GP with your consent, but none replace in-person care when it is needed.

We cover comparisons for weight management, hair loss, erectile dysfunction, male hormone health, premature ejaculation, women's health (contraception and menopause), general GP consultations, and eye health advice — plus a directly-sold shop of supportive supplements.